Booking: Your Adventure Awaits

You are invited to join us! Follow the simple steps below to book your retreat.

First, have a retreat offering in mind.

There are three options to find a retreat with Mountain Wind. If you already know which retreat you want to particpate in, move on to Step 2.

Next, schedule a free medical consultation.

Before you join us, lets verify your expectations, individual challenges, and a brief medical assessment to be sure you are ready to join us. We prefer a video call by WhatsApp but other options are available too.

Complete your booking by making a deposit.

The remainder of your retreat cost will be paid upon arrival. You must have a free consultation before paying your deposit. After you complete your consultation, we will send you a link to make your deposit.

We accept Credit and Debit cards through Stripe, Paypal, Wise, or Western Union transfers. Cost for transfers are not included in the deposit cost.

Spaces in the Retreats are limited and your booking is not guaranteed until you make a deposit.

Prepare for your retreat.

Learn what foods, medications, and activities to avoid and how to prepare yourself before your retreat. This will help you have the best experience possible. If you make a mistake in your preparation or have questions, feel free to contact us or consult our FAQ below.

Booking FAQ

These are the most common asked questions in relation to our Booking Process. If you have a question that is unanswered here, feel free to contact us.

What is the Booking Process for Mountain Wind?

The Booking Process follows the following steps in order.

First we ask for you to choose a retreat or custom retreat offering. So we know what questions to ask in step 2.
Next, we will conduct a Free Consultation to verify that the retreat matches what you wish to experience. After your consultation is finished we will provide a code and a link for you to make a deposit.
Then we ask that you make a deposit to secure your spot in the retreat you have chosen. Payment methods are Stripe by Credit/Debit Card, PayPal by Credit/Debit Card or from your Bank Account/PayPal Balance, or by Western Union Wire Transfer. Verify the code given is the correct code or put it into the Memo of your transfer for security that you have finished your Consultation. We reject all payments that do not have a code, please have your Free Consultation before making a payment, or contact us.
Finally, you will be provided a PDF by email talking about the preparation for your retreat. A few weeks before your retreat please send us your travel information or hotel so we can be sure to pick you up at the correct location.

Why do you follow this Booking Process?

Safety is very important to Mountain Wind. We also want to be sure we don’t accept payments unless we can provide you with the highest quality experience possible.

We ask you to follow our Booking Process to be sure you can attend our retreats with confidence and in a safe way, without unnecessary charges to your payment method.

Is my deposit refundable?

In some emergency cases beyond your or our control, we will refund your deposit in full. There are some conditions to consider:

If you are cancelling your attendance to our retreat, is there enough time to find someone to take your spot? Generally we ask for 6 weeks minimum to find another guest and if that time is available a full refund will be issued within 5 business days.
Is the reason for cancellation our fault? If so a full refund will be issued as soon as possible.
Is the reason for cancellation beyond your control? In certain cases, there is simply nothing you can do and you must cancel. We understand, if there is less than 6 weeks before your retreat we may have already sent your deposit to our partners to secure the retreat, if there is even less time we have bought food, supplies, or plane tickets for staff. Please work with us, communicate, and we will do our best to find a solution. We do suggest travel insurance if at all possible to be assured that a situation like this is covered.
In many cases the first solution we will offer is to move your deposit to a future retreat of your choice. If this solution works, we ask that you please understand, prices change, exchange rates change, and not every retreat cost will stay static. We will ask that you cover the difference if at all possible, and we ask that you please move your retreat to a future retreat within 1 year of your previously booked retreat.
If you do not notify us, and do not show up for your retreat, we can not help you. If you know you can not attend, even hours before your pickup, please contact us and let us know so we can be of assistance.

A WhatsApp message is the best way to get a hold of us in a timely manner. Contact us here, if you have any questions or concerns. In the past, there has never been a time when a customers deposit was lost, unless they refused to contact us or answer their phone number on file. Our refund policy is subject to change without notice, however be aware we can always find a solution. Book with confidence, we will take care of you.

What payment methods are accepted?

We accept payment by Credit or Debit Card with Stripe or PayPal. You may also transfer directly from your Bank Account by PayPal. Or you may pay by cash, credit, debit, or bank account with Western Union.

Is there a payment option we are missing that you would prefer? Let us know with suggestions from the Contact Us page. We hope to add Wise (aka TransferWise) soon. Be aware, Peru does not allow all forms of payment, so we are unfortunately limited by our Peruvian location.

Please only pay your deposit before arrival. If carrying cash is a challenge for you, you can pay us by card, or from the website with the above payment methods after you arrive.

I lost my booking link? Can you send me another?

Your Booking Link is a one time creation to make your deposit. All other information found on the page can be found through the Booking page that explains the process.

Why does my Stripe Payment use a wierd product name/hash?

The Product Code is a hash used to verify your Free Consultation has been completed. We do this to ensure that your paperwork is linked to your payment. This increases guest security and should there be any emergency situation your emergency contact can be contacted or contact you while on retreat.

What will you do with the information you gather during my free consultation?

Any and all information collected is for our internal processes only. We promise not to share your data, for any reason. We will not contact you and ask if we can share data, because we don’t and won’t share your data for any reason.

We keep these records for 3 years, and after they are archived for legal purposes. We may ask for you to fill out the paperwork again if there have been any substantial changes to your data. All data is destroyed when no longer required by law to remain on file. If you would like to request what data we have for you on file, please contact us. You must verify your identity and have a video call to receive this information.